Phone Reassurance

Providing socialization and referrals for Meals on Wheels West clients. 

COVID-19 has changed all of our daily lives. Meals on Wheels West has modified our programs in order to better protect the vulnerable community members we serve. More than 75% of our clients live alone. A key part of the change is delivering multiple meals twice a week instead of daily deliveries of single meals. Shifting the delivery schedule will help to minimize potential transmission of COVID-19 to our clients and volunteers.  However, the daily Wellness Check is still a crucial component of our Delivering More Than a Meal program so Meals on Wheels West is turning to volunteers to call clients on days we do not deliver to do a phone Wellness Check.

To sign up to make Phone Reassurance calls you can contact Maggie, Phone Reassurance Volunteer Coordinator, at margaret@mealsonwheelswest.org or (310)394-5133×2.

Spanish-speaking, Russian-speaking and English-speaking volunteers are needed! 

What will phone reassurance look like?

  • Calls will be on Tuesday & Thursday between the hours of 10:30am-1pm.
  • Each volunteer will need to complete an online background check and fill out a non-disclosure agreement in order to protect MOW West clients
  • Each volunteer will receive guidelines & a sample script for the calls.
  • Each volunteer will receive 2-5 clients to call once a week
  • Each call should take about 5-10 minutes

Mark Shephard from Santa Monica Rotary making his Phone Reassurance calls to Meals on Wheels West clients.

SIGN-UP to VOLUNTEER TODAY

Contact Maggie at Margaret@mealsonwheelswest.org or 310-394-5133 x3